RESUME
Professional
info
I worked in a call center since 2007 handling customer service and technical support. Then after years of working in a call center industry, I have decided to try working at home as a virtual assistant, administrative assistant. During my free time, I started learning some skills by taking some online courses that I may need to be an virtual assistant. Luckily, I got my first client this year 2020 before leaving the call center industry.
Skills
- Personal tasks
- Research
- Customer Service
- Email Management
- Submit Service Requests
- Maintain database
- Respond to help requests
- Facebook Ads Manager
Work
experience
Subject Matter Expert for Customer Service and Technical SupportTelstra International Philippines, Inc.
October 2017 - February 2020
- Provides support, updates and product knowledge to new and tenured customer service, technical support and complaints officer.
- Handles and takes escalation calls for those customers requesting for a manager or supervisor.
- Administrative task
Customer Service and Technical Support Specialist
Teleperformance Philippines
June 2007 - October 2007
- Handles inbound and outbound calls to provide customer service and technical support.
- Able to experience and work with handling billing, activations, sales and technical support with telecommunication provider in the U.S. like Sprint, Virgin Mobile, Alltel and Australian internet service provider - Telstra.
- Filed documents and data regarding all projects
Education
Pangasinan State University
BACHELOR OF ARTS, MAJOR IN ENGLISH
- Graduation date: April 2007
FVA Academy
VIRTUAL ASSISTANT FREELANCING COURSE
- January 2020
- Learned additional skills as an administrative assistant or virtual assistant during the course of the program
FVA Academy
Facebook Ads Manager
- April 2020
- Learned additional skill as a Facebook Ads Manager,
Boost your posts, Promote your page, Increase conversions on your website, Reach people near your business, Collect leads for your business.
